Refund policy
We offer a generous 7-day return policy, allowing you to request a return within 7 days of receiving your order.
Eligibility: To ensure a smooth return process, please ensure your returned item meets the following criteria:
- Un-opened or unused condition
- Original tags still attached
- Original packaging intact
- Accompanied by a valid receipt or proof of purchase
Initiating a Return: To begin your return, simply contact our customer service team via email at ecom@bombaysurgical.com or +918879986920. Our representatives will guide you through the process and provide a return shipping label with instructions. Please note, returns received without prior authorization will not be accepted.:
Heavy-duty medical equipment, such as hospital beds and wheelchairs, is only eligible for return in cases of operational manufacturing defects or if they sustain significant damage during transport. While we use robust packaging solutions to minimise such issues, please note that minor cosmetic imperfections, including scratches, minor tilts, or other slight cosmetic issues arising during transit, are not covered under our refund or exchange policy.
Upon receiving your order, please inspect it thoroughly. In the rare case of a defective, damaged, or incorrect item, contact us immediately at ecom@bombaysurgical.com or +918879986920 to allow us to promptly address the issue.
Exceptions and Non-Returnable Items:
Sale products: Personalised items or Orders placed on Sale cannot be returned.
Personal care goods: Diapers, undersheets, and similar personal care items are not eligible for return. For any questions regarding specific items, please don't hesitate to contact us.
Refunds: Once your return is received and inspected by our team, We will notify you of the approval status. If approved, a full refund(expect courier charges) will be automatically issued to your original payment method within 7-15 business days, depending on your bank or credit card processing times.
We have a 7- day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ecom@bombaysurgical.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ecom@bombaysurgical.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ecom@bombaysurgical.com.
